Refund & Return Policy
1. Returns
SensQ accepts returns only in cases where a product is damaged or defective at the time of delivery, subject to the conditions below:
-
A return request must be raised within 7 days from the date of purchase.
-
The product must be unused, in original condition, and returned with original packaging and accessories.
-
Valid proof of purchase (invoice or order confirmation) is mandatory.
-
Returns are applicable only for products manufactured by SensQ.
Products that do not meet the above conditions may not be eligible for return or replacement.
2. Exchanges
-
SensQ follows an exchange-first policy.
-
Approved returns will normally be processed as a replacement/exchange, not a refund.
-
The replacement product will be dispatched within 10 business days after the returned item is received and inspected.
-
Exchange is subject to product availability.
3. Refunds
-
Refunds are not the standard practice and are issued only in exceptional circumstances, such as:
-
When an exchange is not possible due to unavailability of the product, or
-
When approved at SensQ’s discretion after inspection.
-
If a refund is approved:
-
The amount will be credited to the original payment method used during purchase.
-
Refunds will be processed within 10 business days from the date of approval.
4. Non-Returnable Items
-
Returns, exchanges, or refunds will not be accepted for:
-
Products damaged due to misuse, mishandling, or improper installation
-
Normal wear and tear
-
Products returned without original packaging or accessories
-
Items not manufactured by SensQ (unless explicitly stated)
5. How to Request a Return or Exchange
-
To request a return or exchange, please contact us with your order details:
📧 Email: info.sensq@gmail.com
📞 Phone: +91-98945-65903
-
Our support team will guide you through the process.